Title:  Program Sales (Summer 2026)

JOB SUMMARY

Responsible for selling official racing programs to guests in a friendly, efficient, and professional manner. Ensures accurate cash handling, provides basic race day information, and contributes to a positive guest experience during live racing events. This is a seasonal position for the summer race meet at Colonial Downs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Sells official racing programs to guests at designated locations. 
• Provides excellent guest service by greeting guests, answering basic questions, and offering assistance as needed. 
• Accurately handles cash and/or electronic transactions in accordance with company cash handling procedures. 
• Maintains appropriate inventory levels of racing programs and ensures selling stations are clean, organized, and well-stocked. 
• Balances cash drawer at the beginning and end of each shift and reports discrepancies immediately. 
• Demonstrates knowledge of racing schedules, program content, and general racetrack information to assist guests. 
• Follows all company policies and procedures related to guest service, cash handling, and security. 
• Assists with crowd flow and guest engagement in high-traffic areas during race days. 
• Communicates effectively with supervisors and team members to ensure smooth operations. 
• Maintains a professional appearance and demeanor at all times. 
• Performs other related duties as assigned.

#colonialdownsracetrack

REQUIRED SKILLS AND ABILITIES

• Strong customer service skills with a friendly and approachable demeanor. 
• Basic math skills and ability to handle cash transactions accurately. 
• Strong communication skills and ability to interact with a diverse group of guests. 
• Ability to work in a fast-paced, high-volume environment. 
• Dependability and ability to work flexible hours, including weekends and holidays. 
• Ability to follow instructions and adhere to established procedures. 
• Team-oriented mindset with a positive attitude.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred. 
• Prior customer service or cash handling experience preferred. 
• Experience in sports, entertainment, or racing environments is a plus. 
• Other combinations of education and experience may be considered. 
• Must obtain and maintain a Virginia Racing Commission racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to stand and walk for extended periods. 
• While performing the duties of this job, the Team Member is frequently required to use hands to handle cash and materials; communicate verbally; and move throughout the facility. 
• The Team Member may occasionally lift and carry materials weighing up to 25 pounds. 
• The Team Member will work primarily outdoors or in open-air environments and may be exposed to varying weather conditions. 
• The Team Member may be required to work long hours, including early mornings, nights, weekends, and holidays, based on racing schedules.
• The noise level in the work environment is usually moderate to loud due to crowds and racing activity. 

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.