Title:  IT Technician-NonEx

JOB SUMMARY

The IT Technician ensures smooth operation and accessibility of computer system resources, including back-office systems, front-of-house systems, telecommunications, personal computers, workstations and networking. Produces scheduled reports and maintains computer equipment asset inventories. Handles responsibilities related to POS, printers, scanners, credit card readers, kiosks, A/V equipment and mobile devices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
• Provides onsite information technology support for the entire gaming facility.
• Installs new hardware, such as personal computers, printers, servers, phones, network equipment, etc.
• Installs and troubleshoots company approved software, web applications, and connectivity issues by utilizing general IT knowledge and working with vendor support personnel when necessary.
• Performs routine maintenance on supported IT systems as required by company policies, procedures and state gaming regulations, including running backups, editing system data, running reports, etc.
• Creates and maintains end-user accounts and permissions as required, providing desktop support.
• May perform basic installation and programming of telephone system, copy machines, printers, etc.
• Assists with programming copiers for scanning and emailing documents.
• Assists with necessary changes to telephone system hardware and cabling, setting up new accounts when necessary.
• Educates users to reduce recurring issues by offering solutions to problems in a proactive manner.
• Trains staff in the use of new or changed systems.
• Ensures data integrity by keeping system and security rights updated while maintaining confidentiality of privileged information.
• Maintains inventory of all computer-related equipment.
• May support Audio/Visual systems.
• Performs other duties as assigned.

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REQUIRED SKILLS AND ABILITIES

• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.
• Ability to respond to common inquiries, complaints, or service requests in a timely and efficient manner.
• Strong analytical and problem-solving skills.

Demonstrated working knowledge of software and web applications as well as system hardware.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• 1+ years of work experience in information technology or related field.
• A combination of education and experience may be considered.
• Must obtain and maintain valid Virginia Racing Commission License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• While performing the duties of this job, the Team Member is frequently required to sit or stand, walk, bend, stoop. Kneel, crouch, crawl, climb, balance, talk or hear and reach with hands and arms, use fingers to handle or feel objects, tools or controls.
• The Team Member is regularly required to sit at a desk and work on a computer for prolonged periods of time.
• The Team Member may be required to lift and/or move up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The Team Member is required to work effectively in a fast-paced environment while being able to move around all work areas effectively and efficiently.
• The Team Member may be exposed to moving mechanical parts.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions