Title: Director of Surveillance - Shared Services
New Kent, VA, US, 23124
Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.
JOB SUMMARY
Responsible for the overall operation of the Surveillance department to meet all gaming regulations as well as protect company assets, guests, and Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitors and evaluates the surveillance department in order to ensure the proper planning for short and long-term strategies.
- Reviews strengths and weaknesses of facility policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources.
- Researches, evaluates, and tests surveillance technology in order to develop the most appropriate system to achieve security and maintain cost‑efficiency.
- Coordinates surveillance investigation efforts with outside law enforcement agencies to ensure proper handling of civil violations of guests or Team Members; may occasionally appear in court with company attorneys to assist in criminal justice proceedings.
- Establishes, implements and monitors emergency procedures to ensure prompt and safe handling of such emergencies as fire, flood, or bomb threats.
- Works with operating departments to design and conduct highly sensitive investigations to facilitate fact‑finding and probe into potentially illegal or inappropriate activities.
- Develops and implements comprehensive surveillance strategies to monitor all areas of the property, including gaming floors, back-of-house areas, entrances/exits, etc.
- Determines surveillance equipment needs to sufficiently observe, report, and record procedural violations and activities that may be unusual, suspicious, or illegal.
- Oversees the operation and maintenance of surveillance equipment and software systems, including CCTV cameras, digital video recorders, and monitors to maintain situational awareness.
- Collaborates with IT, Security departments, and outside vendors to address technical issues or security breaches related to surveillance systems.
- Endeavors to prevent and/or apprehend persons engaged in cheating, theft, embezzlement and other illegal activity.
- Notifies department leaders, and where appropriate, applicable gaming regulatory agencies, upon detection of illegal activities.
- Identifies and understands cheating techniques in gaming and soft count.
- Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable.
- Manages and develops long-term relationships with key internal and external stakeholders.
- Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
- Other duties as assigned.
REQUIRED SKILLS AND ABILITIES
- Experience with card counting; basic strategies preferred.
- Experience with investigative and evidence handling techniques/experience preferred.
- Knowledge of money handling procedures and experience preferred.
- Strong analytical, written, and oral communication skills. Must be able to formulate and communicate ideas and to make independent decisions.
- Must have excellent PC skills; Microsoft Office, or equivalent, and menu-driven programs.
- Detail oriented, professional demeanor, strong organization and project management skills.
- Strong interpersonal skills, including the ability to interact effectively with senior/executive management.
- Strong work ethic and ability to cultivate working relationships throughout the organization.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to work independently.
- Ability to deal with both guests and fellow Team Members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous and efficient service.
EDUCATION AND EXPERIENCE
- Bachelor’s degree plus ten (10) years progressive experience in surveillance environment. Minimum of three (3) years’ experience in management role of Surveillance room. Other combinations of education and experience may be considered. Must obtain valid gaming license, where applicable.
- Required to hold a valid Driver’s License with a minimum of three (3) years driving experience; must be able to drive company vehicles; must provide proof of insurance; Motor Vehicle background check required.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
- The Team Member will be required to sit for extended periods of time.
- While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
- The Team Member may be required to lift and/or move up to 25 pounds.
- The noise level in the work environment is usually moderate to loud.
- The Team Member may be exposed to smoke when on the floor of the gaming room.
- The Team Member may be required to work long hours, including nights, weekends, and holidays.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Nearest Major Market: Richmond
