Title:  Security Shift Supervisor

JOB SUMMARY

Calder Casino is an energetic organization that is looking for talented, customer service driven individuals to join the team. We are devoted to creating Winning Experiences for our teammates, guests, and partners. As a Security Shift Supervisor, safety is priority! We are seeking for a responsible individual who will take initiative in ensuring our policies are followed and that we are compliant with all the necessary regulations. It is important to have excellent communication skills and be able to work in a team-oriented environment. We look forward to learning more about you!

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists Shift Manager in daily security team operations.
• Ensure the safety and security of Team Members and customers. 
• Supervise programs and processes to reduce and control loss time injuries.
• Ensure all policies and procedures are being followed and monitored during the shift.
• Ensures all visitors, vendors and contractors are logged and accounted for while on property.
• Delegates duties and assign responsibilities to staff.
• Responsible for key control and inventory for all sensitive keys.
• Responds to activated alarms for emergency situations such as fire, floor / power outages, and door security concerns or breaches.
• Respond, evaluate, provide first aid, and notify emergency medical services to guest and team members that require in a medical crisis.
• Investigate incidents and/or customer complaints, compiling data for accurate reporting
• Schedule rotation of officers throughout officer posts.
• Assists in the performance management process by contributing to the documentation and delivery of performance reviews.
• Assist in development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.
• Conduct training with officers.
• May be asked to operate a company vehicle and/or equipment that requires a valid driver’s license.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing security operational effectiveness.
• Maintain interpersonal working relationship among all personnel.
• Adherence to Code of Conduct and all Calder Casino policies and procedures.
• Maintain and promote our business strategy of Clean, Safe, Compliant, Engagement, Service, and EBITDA.
• Maintain an open-door policy for Team Members to allow open communication.
• Exhibit advanced knowledge and understanding of the property’s Emergency Response and Disaster Plans.
• Exhibit advanced knowledge and understanding of the KeyWatcher system and software.
• Exhibit advanced knowledge and understanding of local jurisdiction gaming laws (federal, state, etc.) and regulations as well as company internal controls, policies, and procedure.
• Excellent oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the shift.
• Ability to deescalate conflict and provide conflict resolution.

EDUCATION AND EXPERIENCE

• One to Three years’ experience in security, law enforcement, and/or casino/hotel security.
• High school diploma or equivalent preferred.
• Supervisory experience preferred.
• CPR / AED Certification preferred.
• Ability to obtain a valid gaming license.
• Valid FL Driver’s License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, and vibration.  The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is moderate to loud.  The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.