Title:  IT Technician - IT Tech - Helpdesk

JOB SUMMARY

Calder Casino is a great place to work! As an IT Technician, you will be responsible for providing support to the casino for operating system requirements while providing quality customer service in a fast-paced environment. You are a key part of assuring that users have the tools they need to operate their IT systems. We look forward to learning more about you at Bigger. Better. Calder.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members, including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The IT Technician is responsible for providing support to the casino for operating system requirements.

• Sets up new hardware such as personal computers, printers, servers, etc.
• Install and troubleshoot company approved software and web applications
• Troubleshoot network-related connectivity issues
• Provide quality customer service to our users through problem resolution and process demonstration
• Educate users to reduce reoccurring issues
• Ensure reported issues are documented in our ticketing system and then managed to closure
• Manage system user logins and access
• Maintain a clean and organized work area
• Support Audio/Visual systems
• Create and maintain technical documentation
• Perform administrative tasks as required by local and corporate policy
• Perform other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Maintain a professional working relationship with all Team Members
• Must display a positive and upbeat attitude
• Ability to work in close proximity with co-workers
• Ability to work at a very rapid pace and in an environment with shifting priorities
• Ability to lift up to 35 pounds
• Excellent oral and written communication skills
• Willingness to assume overall responsibility relative to the performance of the IT Department
• Ability to solve IT related issues and provide Winning Experiences

EDUCATION AND EXPERIENCE

• Casino experience a plus
• Two years’ experience as an IT Technician, a degree in related field, or equivalent combination of work experience and education is preferred
• Technical knowledge of Microsoft Windows OS (installation, configuration, and troubleshooting) required
• Knowledge of Active Directory and current protocols (TCP/IP, DHCP, etc.)
• A+, Network+ certifications preferred
• Ability to obtain and maintain a valid gaming license

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 35 pounds. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines