Title:  Cash Operations Shift Manager

JOB SUMMARY

Calder Casino is an energetic, growing organization that is looking for talented, customer service driven individuals to join the team. We are devoted to creating Winning Experiences for our teammates, guests, and partners. Our Cash Operations Manager is detailed oriented, with a strong focus on compliance to all regulatory policies and requirements. Must lead by example, and be able to assist the team in completing the cage operations successfully each shift. We look forward to learning more about you at Bigger. Better. Calder.

Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members including but not limited to: Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Cash Operations Shift Manager is responsible for assisting the Director of Cash Operations in the successful operation of the cage.

• Monitor, direct, supervise and observe cage action in the overall casino operations for adherence to company policies and various regulatory requirements to safeguard the casino’s assets and funds.
• Responsible for guest service, relations, and arbitrate disputes to assure that our guests have a favorable gaming experience.
• Submit at the end of respective shifts, all reports deemed necessary for the efficient operation of the department.
• Assist Director of Cash Operations in preparation of reports and other administrative responsibilities as assigned.
• Review cage activities and promotions with the Director of Cash Operations.
• Maintain an updated knowledge of gaming laws/regulations and internal controls applicable to areas of responsibility.
• Review staffing levels to maintain budgeted level of employment. Delegate authority and assign responsibilities.
• Development of Team Members, interviews, hiring and evaluations.
• Assign or make changes in assignments of Team Members on assigned shifts.
• Ensure the safety and security of Team Members and guests.
• Facilitate processes and programs to effectively control and reduce lost time injuries.
• Assure that required facilities and equipment are available, clean, and functioning properly.
• Establish and maintain effective channels of communication across the organization.
• Knowledgeable of Marketing Promotions and Casino events.
• May act as managerial representative on premises.
• Meet with departmental Directors and Managers as necessary.      
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the cage profitability.
• Knowledge of federal, state, local government, and federal gaming laws.
• Adherence to Code of Conduct and all Calder Casino policies and procedures.
• Maintain and promote our business strategy.
• Maintain an open door policy for Team Members to allow open communication.
• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the cage.

EDUCATION AND EXPERIENCE

• Minimum five years’ experience in cage operations and supervision with a 2-year degree in related field or equivalent work experience required.
• Ability to obtain and maintain a valid gaming license. 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may be required to lift and/or move up to 40 pounds. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines