Title:  Assistant Manager, OTB-Ex

JOB SUMMARY

Assists in the management of the daily operations of an Off Track Betting Parlor with a small to medium level of revenue and a small to medium number of non-exempt employees.  This position is responsible for specific departments such as food services, video poker and pari-mutuels.  This will include customer relations, supervision of staff and money management.  The incumbent in this job may be in training for an initial period to learn the video poker and horse racing industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles all aspects of customer relations
• Directs, schedules and supervises all hourly staff
• Ensures on a daily basis that all equipment within the facility is in working order and arranges repair and/or preventive maintenance
• Posts daily programs and results (video poker and pari-mutuels)
• Ensures compliance of all operational procedures and personnel policies
• Assists in executing marketing promotions at the facility
• Accurately counts, balances and prepares shipments of large amounts of cash
• Interfaces with facility manager promoting a harmonious relationship
• Assists with facility safety and security; food safety and emergency procedures
• Recruits for hourly positions and recommends hiring of qualified candidates
• Trains, coaches and motivates hourly staff and recommends promotion, transfer, firing or other decisions that affect the terms and conditions of employment

REQUIRED SKILLS AND ABILITIES

• Demonstrates fluent/effective English communication skills (oral and written)
• Works well with a team, demonstrate sensitivity and empathy toward others
• Works in a fast-paced environment without direct supervision (possesses stamina and endurance)
• Follows rules, guidelines, personnel policies, operational procedures and directions
• Demonstrates mastery of basic math and principles of accounting
• Demonstrates analytical reasoning, creative problem solving and problem sensitivity

EDUCATION AND EXPERIENCE

• Bachelor’s degree in business or marketing preferred
• One to two years of work experience displaying increasing responsibility
• Proficient in Microsoft Office Suite
• Equivalent supervisory or management work experience of one to three years

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand, walk and reach with hands and arms.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or mover up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The noise level in this work environment is usually moderate to loud.