Title: Ticket Fulfillment Coordinator
Louisville, KY, US, 40208
Churchill Downs Racetrack (“CDRT”), the world’s most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . www.ChurchillDowns.com.
JOB SUMMARY
The Ticket Fulfillment Coordinator position will work hand in hand with the Ticket Operations and Sales teams while processing internal and external requests for Derby Week, Oaks Day, and Derby Day. Alongside fulfilling ticket orders, the individual will assist with incoming phone calls regarding ticket fulfillment status. This position will give insight into the ticketing process for one of the largest and most complex sporting events in the country. This position will not only learn how detailed the Churchill Downs venue really is but also collaborate with multiple departments ensuring a successful 152nd Running of the Kentucky Derby and Kentucky Oaks.
The position will provide support through the Kentucky Derby (first Saturday in May of 2026), with the potential of other opportunities within the Ticket Operations team through our live racing meet.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist with the preparation and packaging of various orders for Derby Week, Oaks Day, and Derby Day. This includes, but not limited to, tickets, parking placards, credentials, and wristbands.
- Manage and tracking of shipments; focus on correct and timely delivery to customers as well as incoming physical assets that require organization and processing in advance of our events.
- Assist customers directly over the phone to answer shipping questions, finalize orders, and other general asks regarding order delivery and/or digital ticket assistance.
- Perform various administrative duties for the fulfillment team. Filing of sign out sheets, email correspondence with internal representatives, excel data sheet reporting, and confirmation of inventory remaining.
- Work on overlapping projects within the Ticket Fulfillment & Ticket Operations team with short deadlines to prepare for Opening Night and beyond.
- Assist with secondary access control testing as needed.
- Other duties as assigned
REQUIRED SKILLS AND ABILITIES
- Attention to detail with ability to problem solve.
- An interest towards working in the sports & entertainment industry a plus.
- Excellent interpersonal and communication skills as well as demonstrated professionalism.
- Ability to multitask while staying organized and exercising sound business judgment in order to generate effective solutions, raising issues to management as necessary.
- Team player mentality with an emphasis on customer service and collaboration.
- Must be able to work flexible hours including some evenings, and race days.
- This position requires completion of a background check.
- Ability to obtain a KHRC Racing License is required.
EDUCATION AND EXPERIENCE
- High School Diploma/GED required.
- Previous experience with ticket fulfillment & ticketing a plus.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Nearest Major Market: Louisville
