Title:  Seasonal Gate Attendant

JOB SUMMARY

Gate attendants at Churchill Downs Racetrack will assist the customers with the scanning of their tickets for valid admission into the facility.  As one of the first staff interactions on the property, this role is essential to providing guests with high-quality, memorable experiences right out of the gates.

Positions are available for:

• Kentucky Derby and Oaks: May 01 – 02 
• Derby Week: April 25 – May 02

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome, greet, and thank guests as they enter the facility.
• Assist patrons with scanning of their valid mobile or physical tickets at the turnstiles.
• Review status of tickets that have issues scanning at entry.
• Direct guests to box office ticket resolution windows to assist with a ticket issue.
• Provide exemplary customer service when providing information to guests.
• Attend any pre-shift meetings for updates on items
• Report to supervisor(s) and/or security with any suspicious activity, including ticket scalpers.

REQUIRED SKILLS AND ABILITIES

• Must arrive on time and ready to work at shift start.
• Ability to follow and understand verbal and written instructions.
• Ability to communicate effectively with coworkers and guests.
• Team player with an exceptional customer service attitude.
• Available to work on race days and special events
• Possess a willingness to work long hours, evenings, weekends and holidays.

EDUCATION AND EXPERIENCE

• High School Diploma/GED required. 
• Must be at least 18 years of age.
• This position requires completion of a background check.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to stand for extending periods of time throughout the workday, in outside-weather conditions.
• This position requires the ability to lift up to 10 pounds.