Title:  Manager, Premium Sales

JOB SUMMARY

In this role as Premium Sales Manager at CDRT you will be responsible for building relationships with premium and VIP customers to provide excellent customer service and drive the new sales of our world-class Premium areas focusing primarily on the Kentucky Derby and Oaks. You will be reaching out to potential prospects, clients, referrals, and networking relationships to renew and sell new premium offerings to both companies and consumers. This position will also help with the overall day-to-day needs and processes of the Premium Business department to ensure we are set up for success and have the ability to provide an unsurpassed level of customer service. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meet or exceed all new sales goals provided by the Executive Team
• Sell all the Premium offerings that Churchill Downs Racetrack has via outbound prospecting
• Prospect to create new leads via creative new methods as well as traditional sources
• Host and conduct sales calls and presentations both virtually and in-person
• Perform skilled deal closings and information sessions
• Assist with Kentucky Derby and Oaks processes as well as servicing customers on all race days
• Service existing Premium members with world-class customer service and facilitate their renewals
• Work alongside other members of the Premium Business team to enhance the sales & service culture and provide a world-class experience to our customers
• Lead and help maintain the growth of our CRM initiatives
• Assist with all administrative needs of the Premium Business team to ensure proper procedures are followed
• Address customer issues and ensure effective short-term and long-term problem resolution
• Provide timely feedback to the company regarding service failures or customer concerns
• Collaborate with all departments to facilitate all Kentucky Derby and Oaks ticketing/seating needs
• Other duties as assigned

EXPECTATIONS

• Adhere to CDI/CDRT Policies and Procedures
• Represent Churchill Downs in a professional manner both inside and outside of the organization
• Perform duties as workload necessitates
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Be respectful to colleagues and function in a team environment

REQUIRED SKILLS AND ABILITIES

To perform this job successfully, the candidate must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The candidate must have a strong work ethic and a burning desire to build a career in professional sports.

• Proven premium sales experience managing both processes and the sales performance required of such a position at a sports or entertainment venue, with vast amounts of knowledge about entertaining, selling, and servicing Premium & VIP customers is preferred.
• Proficient in basic software programs
• Creative and enthusiastic with excellent interpersonal skills
• Available to work race days and special events
• Possess a willingness to work long hours, evenings, weekends, and holidays.
• Must demonstrate prior experience in dealing with high-level clients including dignitaries, officials, celebrities, premium ticket holders, club members, high-stakes wagerers, and/or members of the thoroughbred racing community.
• People-oriented, able to multi-task, organized, motivated and detail focused
• Prior interaction with the public and/or working knowledge of the horse racing industry preferred
• Proficiency in Microsoft Office and other related software and open to learning new technologies

EDUCATION AND EXPERIENCE

A Bachelor’s degree (B.A.) from a four-year college or equivalent combination of education and experience is preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Travel Requirements: Does not require travel outside of Louisville

• Physical Demands: This position requires the ability to lift up to 10 pounds.

• Work Environment: The incumbent primarily works in an office environment, however, is expected to attend Churchill Downs race days.

This work is performed primarily in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and on holidays. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 175 acres and more than 1.5 million square feet under roof with additional entertainment facilities not protected from weather conditions.

The ability to move swiftly throughout the facility and stand for long periods is necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law