Title:  Games Shift Manager

JOB SUMMARY

The Gaming Shift Manager is responsible for assisting with the successful daily operations of the Gaming Department and maintaining a high standard of customer service with our front of the house associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists in the development of team members, conduct interviews and participates in the selection, hiring, coaching, retention, and termination process.
• Addresses escalated guest and team member concerns and inquiries as needed.
• Responsible for guest service, relations, and disputes.
• Knowledgeable of Marketing Promotions and Gaming Facility events.
• Monitor, direct, supervise, and observe gaming action in the overall gaming facility operations for adherence to company policies and various regulatory requirements.
• Approve and verify historical racing machine payouts and fills.
• Perform jackpot payouts and fills.
• May act as Managerial Representative on Premises.
• May conduct fund exchanges for guests during an emergency situation or as deemed necessary by management.
• Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Safeguard gaming assets
• Meet with Departmental Directors and managers as necessary.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.
• All other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in assisting with managing the gaming operation effectiveness.
• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests. 
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adherence to state gaming regulations.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high- pressure deadlines.

EDUCATION AND EXPERIENCE

• 3-5 years of experience within the gaming industry required
• 4-year degree in related fields or equivalent work experience preferred.
• 1 year of experience managing personnel.
• Ability to obtain a valid Racing License

COMPENSATION DATA

This position is salary exempt with annual compensation of $55,000.00.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.