Title: Box Office Staff
Louisville, KY, US, 40208
Churchill Downs Racetrack (“CDRT”), the world’s most legendary racetrack, has been the home of The Kentucky Derby, the longest continually held annual sporting event in the United States, since 1875. Located in Louisville, CDRT features a series of themed race days during Derby Week, including the Kentucky Oaks, and conducts Thoroughbred horse racing during three race meets in the Spring, September and Fall. CDRT is located on 175 acres and has a one-mile dirt track, a 7/8-mile turf track, a stabling area, and provides seating for approximately 60,000 guests. The stable area has barns sufficient to accommodate 1,400 horses and a 114-room dormitory for backstretch personnel. CDRT also has a year-round simulcast wagering facility . www.ChurchillDowns.com.
JOB SUMMARY
Gate attendants at Churchill Downs Racetrack will assist the customers with the scanning of their tickets for valid admission into the facility. As one of the first staff interactions on the property, this role is essential to providing guests with high-quality, memorable experiences right out of the gates. This is a seasonal position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Welcome, greet, and thank guests as they enter the facility.
- Serve as a box office sales team member, assisting all walk up sales and the gates and box office window.
- Accept payments and make change accurately.
- Assist patrons with scanning of their valid mobile or physical tickets at the turnstiles.
- Serve as an admissions gate team member by assisting all patrons to enter the facility gates and reviewing the status of scanned tickets as necessary.
- Work to ensure customers’ needs are fulfilled and ensure the customer receives outstanding service while assisting with general venue and event information.
- Attend any pre-shift meetings for updates on items
- Report to supervisor(s) and/or security with any suspicious activity, including ticket scalpers.
- Other duties as assigned
REQUIRED SKILLS AND ABILITIES
- Must arrive on time and ready to work at shift start.
- Ability to follow and understand verbal and written instructions.
- Ability to communicate effectively with coworkers and guests.
- Team player with an exceptional customer service attitude.
- Available to work on race days and special events
- Possess a willingness to work long hours, evenings, weekends and holidays.
EDUCATION AND EXPERIENCE
- High School Diploma/GED required.
- Must be at least 18 years of age.
- This position requires completion of a background check.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
- Must be able to sit or stand for extended periods of time throughout the workday.
- This position requires the ability to lift up to 10 pounds.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Nearest Major Market: Louisville
