Title:  Promotions Manager

JOB SUMMARY

The Promotions Manager oversees and directs all aspects of gaming promotions and related communications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages various marketing initiatives and projects to ensure all promotion activities are executed effectively as planned.
• Ensures full coordination with internal departments such as Gaming, Food and Beverage, Hotel, Transportation, Warehouse, Security, and external event agencies.
• Works closely with other executives and managers in planning and carrying out activities and programs to ensure the meeting of objectives and the development new marketing opportunities.
• Hires, motivates, trains, coaches, mentors, and directs departmental managers that possess the aptitude to provide excitement.
• Establishes Promotions department standards, guidelines and objectives and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of assigned areas.
• Monitors and evaluates the player development operation to ensure the proper planning for short and long-term strategies and ongoing improvement.
• Develops player base and customer loyalty by interacting with guests directly and participating in special events, social functions, promotional activities, etc.
• Reviews and monitors complimentary offers and reinvestments in players.
• Reviews, evaluates, and resolves any negative guest experiences.
• Oversees operation of Player’s Club to include Promotions Counter and VIP Lounge as well as bus program planning, promotions and operations.
• Sources key external agencies to support promotion program, ensure cost effectiveness and good relationships are established with key supportive agencies.
• Performs other duties as assigned.

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REQUIRED SKILLS AND ABILITIES

• Excellent organizational and leadership skills with the demonstrated ability to manage a team.
• Excellent verbal/written communication as well as interpersonal skills.
• Thorough knowledge of market developments, strategies, and practices.
• Strong skills in Microsoft applications and other necessary computer applications.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Five years of experience in marketing or player development in a gaming or hospitality environment preferred.
• A combination of education and experience may be considered.
• Must obtain valid Virginia Racing Commission License.
• Valid Driver’s License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to sit for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift and/or move up to 25 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The Team Member may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.