Title:  Assistant General Manager

JOB SUMMARY

Ellis Park Racing & Gaming is a historic and growing entertainment destination in Henderson, Kentucky. The property features a robust mix of live thoroughbred racing, nearly 300 historical racing machines (HRMs), simulcast wagering, a retail sportsbook, dynamic food, and beverage venues. We are committed to delivering a premier guest experience while maintaining the highest standards of integrity, compliance, and team member engagement.

The Assistant General Manager (AGM) is responsible for leading the successful direction, administration, and coordination of all operational activities at Ellis Park Racing & Gaming. This role includes oversight of day-to-day property operations, regulatory compliance, team development, guest satisfaction, and financial performance across HRMs, simulcast, sportsbook, racing, food and beverage, and entertainment operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Directly accountable for the accuracy and integrity of all property records and reports, ensuring data-driven decision-making, regulatory compliance, and alignment with corporate standards.
• Provide oversight to department leaders to maintain reporting discipline and operational transparency.
• Establish performance and profit objectives for short-term and long-term goals.
• Ensure the quality of management operations in all areas of the property.
• Oversee the annual strategic planning process, including the development and coordination of operating and capital budgets.
• Drive departmental performance by challenging leaders to optimize results while effectively controlling costs.
• Establish and maintain the necessary internal controls, standard operating procedures, and training materials.
• Ensure that all aspects of the operation are conducted in accordance with applicable laws and regulations.
• Ensure a maximum level of customer service and satisfaction, as well as employee service and satisfaction, throughout the property.
• Routinely evaluate departmental performance and collaborate with leaders to address and resolve any areas of concern.
• Ensure departments are appropriately staffed by guiding and supporting leaders in the recruitment, development, evaluation, and management of their teams.
• Oversee the development, implementation, and enforcement of organizational policies and compliance programs by empowering leaders to establish systems that enhance operational efficiency and effectiveness across the property.
• Provide strategic leadership on state and federal regulatory matters by fostering strong relationships with regulatory agencies and community organizations to uphold the company’s reputation and ensure compliance.
• Cultivate strategic community partnerships and empower leaders to actively engage in initiatives that strengthen the property's role as a valued community partner.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Proven analytical, financial, and strategic thinking capabilities with strong critical thinking skills.
• Demonstrated ability to lead and inspire diverse, cross-functional teams in a fast-paced environment.
• Expertise in data analysis, interpretation, and communication of insights to drive informed decision-making.
• In-depth knowledge of gaming operations and strong marketing acumen.
• Exceptional organizational, project management, and attention-to-detail skills.
• Effective communicator with strong verbal, written, and presentation abilities.
• Skilled in building relationships and collaborating with senior and executive leadership.
• High level of professionalism, integrity, and a strong work ethic.
• Flexibility to work a variable schedule, including nights, weekends, and holidays as needed.

EDUCATION AND EXPERIENCE

• Bachelor’s degree required; preference given to degrees in Business, Finance, or a related field. An equivalent combination of education and 10–15 years of progressive leadership experience will be considered.
• Extensive experience at the Director or higher level in gaming operations, with a strong track record of financial accountability and performance management.
• Demonstrated success in overseeing multiple, complex business units with direct responsibility for budgeting, forecasting, financial reporting, and profitability.
• Deep understanding of financial controls, operational analytics, and revenue optimization in a gaming or hospitality environment.
• Must meet all suitability requirements for licensure by gaming and/or racing regulatory authorities, including comprehensive background and financial reviews.
• Ability to obtain and maintain a valid Kentucky Horse Racing and Gaming Commission (KHRGC) license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.