Title:  Casino Services Representative

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receiving and paying out money accurately to customers and employees.

• Exchanging chips, tokens, or tickets for cash.

• Cashing checks and processing credit card transactions.

• Managing electronic funds transfers.

• Maintaining detailed records of all transactions for audit purposes.

• Preparing daily reconciliations and balance sheets.

• Logging any discrepancies and reporting them to management.

• Counting, balancing, and securing cash drawers at the beginning and end of each shift.

• Handling large sums of money and ensuring compliance with cash-handling policies.

• Providing courteous and professional assistance to patrons regarding transactions and inquiries.

• Resolving customer issues or escalating them to a supervisor if needed.

• Adhering to state and federal gaming regulations.

• Following internal control procedures to prevent fraud or errors.

• Reporting any suspicious activity in accordance with company policies.

• Assisting with inventory counts of cash, chips, and other negotiables.

• Operating cash registers, currency counters, and computerized systems efficiently.

• Familiarity with gaming software and transaction monitoring systems.

• Collaborating with other departments to facilitate transactions or resolve discrepancies.

REQUIRED SKILLS AND ABILITIES

• Mathematical Proficiency: Strong numerical skills to handle large sums of money accurately.

• Cash Handling Expertise: Experience in managing and balancing cash drawers or registers.

• Computer Literacy: Familiarity with cashier systems, gaming software, and electronic transaction tools.

• Attention to Detail: Ability to identify discrepancies and maintain accurate records.

• Interpersonal Communication: Strong verbal communication and active listening skills to interact professionally with patrons and team members.

• Problem-Solving: Ability to handle customer concerns, discrepancies, or complaints efficiently and tactfully.

• Professionalism: Maintaining a courteous and positive demeanor under pressure.

• Time Management: Ability to manage multiple transactions and tasks in a fast-paced environment.

• Accuracy Under Pressure: Maintaining precision and reliability, even during peak hours or stressful situations.

• Understanding of Gaming Regulations: Awareness of local, state, and federal compliance requirements.

• Security Awareness: Ability to identify and report suspicious activity or breaches in protocol.

• Integrity: High ethical standards and discretion, especially when handling sensitive or large financial transactions.

• Team Collaboration: Working effectively with colleagues to ensure smooth operations.

• Adaptability: Flexibility to adjust to changing policies, systems, or shifts.

EDUCATION AND EXPERIENCE

• High School Diploma or GED: Most casinos require at least a high school diploma or equivalent as a baseline qualification.
• Associate's Degree or Higher (Optional): A degree in finance, accounting, or business administration may be preferred but is not typically required.

• Cash Handling Experience: Previous on-the-job training or experience in cash handling can substitute for formal education in some cases.

• Knowledge of Gaming Regulations: Some casinos may provide or require training in local, state, and federal gaming laws.

• Computer Skills: Familiarity with point-of-sale systems, cashiering software, or basic computer operation is often necessary.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Stamina: Ability to stand for long periods and perform repetitive tasks.

• Manual Dexterity: Proficiency in handling money, chips, and documentation quickly and accurately.