Title:  Cage Shift Supervisor

JOB SUMMARY

Assists Cage/Credit Manager ensuring that all accounting activities of the Cage/Credit function are performed accurately and efficiently in accordance with all applicable laws, rules and regulations of the Mississippi Gaming Commission, Federal and State Tax Commission, and established policies, procedures and controls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises all staff on his/her prospective shift; Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws; Responsibilities include hiring, and training of team members, planning, assigning, and directing work; appraising performance, disciplining team members, addressing complaints and solving problems.
• Approves credit for guests within his/her limit of authority; ensures that the collection and distribution of necessary credit information is handled accurately, efficiently and discreetly.
• Assists Cage/Credit Manager with the development and implementation of departmental policies and procedures.
• Maintains adequate staffing levels by training, scheduling, evaluating, assisting with career development, and promoting, disciplining and recommending termination of team members as needed.
• Ensures the integrity of all financial data produced by team members under his/her span of control.
• Assists the cage team members in understanding the complexities of their responsibilities within the department.
• Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
• Ensures team members adhere to the customer service guidelines as outlined in policies and procedures.
• Adheres to prompt and courteous service with a smile.
• Perform any other duties as assigned.

REQUIRED SKILLS AND ABILITIES

Ability to define problems collects data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of instructions and deal with several variables. Ability to perform normal mathematical computations in regard to the implementation of current duties. Ability to read, analyze and interpret common documentation. Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff. Ability to write and present information to management in a reasonable manner.

EDUCATION AND EXPERIENCE

High school diploma or equivalent.

At least 3 years’ experience as supervisor in a casino cage environment. Knowledge of principles and processes for providing customer service.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Constant wrist motion, sit, hear and eye/hand coordination; Frequently speak, read, write, stand, walk, bend and stoop; Occasionally lift, carry, push and pull. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to sit and talk. The team member frequently is also required to stand, walk and reach with arms and hands, bend and have the ability to lift at least 25 pounds.

Office/Casino environment; Must be able to tolerate casino related environmental factors including but not limited to second hand smoke, excessive noise levels and stress related to serving customers in a high pressure, fast paced environment.