Title:  Manager, Gaming Operations

JOB SUMMARY

The Gaming Operations Manager is responsible for managing the successful daily operations of the Gaming Operations team and maintaining a high standard of customer service with our front of the house associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.
• Assist in the recruitment process including job posting and recruiting metrics.
• Completes and processes performance reviews.
• Review and manage the department’s financial data.
• Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Schedules gaming staff according to forecasted volume for the bar areas.
• Knowledgeable of Marketing Promotions and Gaming Facility events.
• Develops and maintains customer loyalty.
• Safeguard gaming assets.
• Monitors, directs, supervises and observes gaming activities in the facility for adherence to company policies and various gaming regulatory requirements.
• Meets with departmental directors and managers as necessary.      
• Ensures guest service standards are met.
• Approve and verify gaming machine payouts and fills.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.
• Other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Management abilities demonstrated in managing the gaming operation effectiveness.
• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests. 
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adherence to state gaming regulations.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high-pressure deadlines.

EDUCATION AND EXPERIENCE

• 5 or more years of progressive experience within the gaming industry required.
• 4-year degree in related fields or equivalent work experience preferred.
• Two years of experience managing personnel.
• Ability to obtain KHRC License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.