Title:  Gaming Shift Supervisor

The Gaming Shift Supervisor is responsible for the successful activity of the Gaming Floor by ensuring maximum guest service. Will assist with the day-to-day supervision of the Gaming Floor and may act as managerial representative in the absence of the Gaming Operations Manager.

Essential Duties and Responsibilities:

• Management abilities demonstrated in assisting with managing the gaming operation effectiveness.
• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adherence to state gaming regulations.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high- pressure deadlines.

Standards of Performance

• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service both internal and external.
• Willingness to assume overall responsibility relative to the performance of gaming machines.

Education, Training and Experience:

• 3-5 years of experience within the gaming industry required
• 4-year degree in related fields or equivalent work experience preferred.
• 1 year of experience managing personnel.
• Valid Racing License

Prerequesites: Available to work when needed, including weekends, holidays and nights.

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25 lbs. Reasonable accommodations may he made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.