Title:  Event Supervisor

JOB SUMMARY

The Event Supervisor oversees the planning and execution of banquet and catered events by leading front-of-house operations, supervising banquet staff, coordinating with internal departments, and ensuring exceptional guest service from event setup through completion.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for front of house operations of all banquet & event spaces and other areas as assigned.
• Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminations.
• Oversee event setup and room readiness before guest arrival.
• Conduct pre-shift meetings with banquet staff.
• Coordinate with Sales, Culinary, Security, Facilities, and other departments to ensure successful event execution.
• Resolve operational issues during events while maintaining a high level of guest satisfaction.
• Monitor event timelines to ensure food service and event activities occur as scheduled.
• Ensure banquet equipment, furniture, and event spaces are maintained in excellent condition.
• Assist with forecasting staffing needs based on the event calendar.
• Accurately process and submit payroll and gratuity reports by established deadline.
• Collaborate with the culinary team to ensure quality of culinary standard.
• Ensure exceptional guest service through proper training, coaching, accountability, and adherence to service standards
• Foster a culture of positivity, teamwork, professionalism, and guest satisfaction among all team members
• Monitor guest satisfaction throughout events and proactively resolve service issues to ensure an exceptional event experience
• Ensure accuracy of all menus (food and drink) and update POS as required.
• Review Banquet Event Orders (BEOs) for accuracy and conduct regular BEO meetings to communicate event details with operational teams.
• Responsible for maintaining client contact and satisfaction from the time the contract is handed off from the sales team 
• Responsible for maintaining budgeted labor and staffing levels of all outlets.
• Responsible for overseeing ordering and inventory levels.
• Addresses any and all food/beverage or service related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Must be knowledgeable of and enforce of all health department and safety standards.
• Responsible for completing event post-event reports.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to maintain high levels of confidentiality and integrity.
• Maintain interpersonal working relationships among all Team Members and the public.
• Excellent verbal and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the position
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused
• Strong leadership and communication skills
• Self-motivated with attention to detail
• Strong analytical skills
• Knowledge of labor management, food trends and service as well as banquet and catering operations preferred
• Must have strong knowledge of Microsoft Excel, Word, Micros and Ariba or comparable inventory systems.
• Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

• Minimum of two (2) years of banquet, catering, or event operations experience required.
• Event management software experience is preferred.
• Wine and liquor knowledge required.
• Able to obtain and maintain a valid Kentucky gaming/racing license.
• Able to obtain food handling certification.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.