Title:  TG D/R Floor Supervisor/Pit Manager

JOB SUMMARY

Lead the action and own the floor! As a Table Games Floor Supervisor, you’ll ensure every game runs smoothly, securely, and in full compliance while delivering an exceptional guest experience. You’ll oversee dealer performance, protect the integrity of the games, and safeguard company assets—all while keeping the energy high on the casino floor. Also known as a Boxperson or Floorperson, this role is a key stepping stone to Pit Manager, where you’ll take full responsibility for gaming operations and team leadership across assigned pits. Perfect for someone ready to step up, lead with confidence, and make a real impact.

Under the direct supervision of the Pit Manager, the Table Games Floor Supervisor implements the procedures to ensure adherence to internal controls, standard operating procedures and PA Gaming Control Board regulations. Safeguards Company assets located in the assigned work area with emphasis on guest service, monitoring dealer performance and game protection. This job title may also be identified as a Boxperson or Floorperson. Under the direct supervision of the Table Games Shift Manager, the Pit Manager is responsible for all gaming activity and employees assigned to a specific pit or pits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

when acting as a Pit Manager include the following.  Other duties may be assigned.

• Trains and evaluates employees assigned to a particular pit to ensure smooth and efficient gaming operations.
• Coordinates the scheduling of the dealers, box persons, and floor persons assigned to a particular pit or pits.
• Ensures that all Pennsylvania Gaming Control Board regulations, internal controls, Title 31 compliance and standard operating procedures are adhered to.
• Monitors all procedures governing the opening and closing of games and shift change.
• Ensures that all equipment in the pits meets the standards for operation and is in compliance with all regulatory mandates.
• Oversees the actions and behaviors of employees and patrons within a designated area.
• Promotes positive customer and employee relations and is held accountable to ensure that the integrity of the game is protected at all times.
• Reports violations of approved standard operating procedures, internal controls and regulations of the Pennsylvania Gaming Control Board to Shift Manager or higher.
• Authorized to issue comps in accordance with the approved comp matrix.

When acting as a Floor Supervisor, duties include the following. Other duties may be assigned.

• Directly supervises dealers as well as the operation and conduct of any table games to which they are assigned.
• Responsible for the accuracy and maintenance of bankrolls.
• Monitors all procedures governing the opening and closing of games and shift changes.
• Supervises the performance of dealers to ensure efficient gaming operations during a shift.
• Completes customer ratings necessary to track pertinent gaming data relevant to the patron’s gaming profiles.
• Ensures that games are supplied with adequate and operable equipment.
• Ensures that all Pennsylvania Gaming Control Board regulations, internal controls, Title 31 compliance and standard operating procedures are adhered to.
• Promotes positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times.
• Reports violations of approved standard operating procedures, internal controls and regulations of the PA Gaming Control Board to the Pit Manager or higher.
• When functioning as a Floor Supervisor or sitting in the box positions on a Craps game, additional duties shall be defined as follows:
  • Directly responsible for notifying the Floor Supervisor standing floor at the craps game about the accuracy of pay-offs, currency changes, color changes, betting minimums and maximums and the regulations, internal controls and standard operating procedures are being adhered to by the dealers that are assigned to the game.
  • As part of insuring the integrity of the game, will monitor that the dealers verbally announce (book) all wagers on the game not placed by the players.
  • Verifies the accuracy of the currency to gaming chips conversions.
  • Inspects gaming equipment in use.
  • Notifies the Pit Manager of any and all irregularities or suspicious activity on the game. 
  • Monitors compliance of all approved policies and procedures and reports deviations to the Pit Manager if observed.
• Authorized to issue comps in accordance with the approved comp matrix.

SUPERVISORY RESPONSIBILITIES

Oversees daily supervision and operation of all table games in assigned pit.  Ensures Floor Supervisors carry out duties in accordance with all applicable regulations. 

REQUIRED SKILLS AND ABILITIES

LANGUAGE ABILITY

Ability to read and interpret documents such as policy and procedure manuals and internal controls.    Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.  Ability to work with and apply mathematical concepts such as probability and statistical theory. 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. 

COMPUTER SKILLS

Basic skills in Microsoft Word, Excel, Access and Outlook required.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board. 

EDUCATION AND EXPERIENCE

High School Diploma or GED required.  Associates degree in related field preferred.  Minimum of 2-3 years as a Floor Supervisor or related supervisory experience.  PGCB requirement - Minimum of six months dealing experience at Presque Isle Downs or two years’ experience as a dealer or table games supervisor within the last ten years.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually loud.  The work environment is also potentially smoky. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently required to stand (80% of the time). Employee is also required to speak, hear, use hands to handle or feel, and reach with hands and arms.  The employee may occasionally be required to sit.  Specific vision abilities required by this position include close and distance vision, color and depth perception, and peripheral vision.  The employee must occasionally lift and move up to twenty-five (25) pounds.