Title:  F&B Supervisor - Full-Time

JOB SUMMARY

We’re looking for an energetic and motivated leader to support our Food & Beverage management team in a fast-paced, fun environment! This role includes supervising daily operations, scheduling and training staff, managing inventory and payroll tasks, and ensuring top-notch guest satisfaction. The ideal candidate will bring strong communication skills, a great work ethic, and the ability to lead under pressure while keeping service quality high. If you’re passionate about hospitality and eager to grow in the industry, we’d love to have you on our team!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Candidate is responsible for providing leadership support to the management team during a shift, to include but not limited to, scheduling, organizing and training staff associated with the outlets as assigned by management in a fast-paced fun environment. Duties include, but are not limited to, the following:  Adjusting staffing levels according to anticipated volume, processing cash reads according to established procedures, assisting in maintaining liquor costs, accurate inventory records, proper storage of products, weekly payroll, tip reporting and records as assigned by management, supervise the assigning of specific duties to employees for efficient operation of the food and beverage outlets, supervise the clean up of food and beverage areas and proper breakdown and storage of equipment and all other duties assigned by the Food & Beverage Manager. The best candidate will have an excellent work ethic, great communication skills and a thirst for knowledge in the industry while continuing to explore and communicate suggestions within a multi-level organizations.  The candidate is responsible for addressing all guest compliments and complaints and communicating those concerns to management.  Candidate will provide operational relief to staff when needed while stressing quality, courtesy, and service to staff to ensure 100% guest satisfaction. Candidate must possess the ability to independently lead staff and guide guests comfortably under pressure in a fast-paced environment according to duties assigned by management. Candidate is responsible for all other duties as assigned.  Candidate may be asked to perform Beverage and/or Food department supervisory duties.  May issue a complimentary in accordance with the approved comp matrix.

In the absence of the Food & Beverage Manager, ensures all opening and closing duties are completed correctly and in a prompt manner.  May at times assist the Food & Beverage Manager in running the upscale full-service restaurant in all aspects.  Aids in the supervision of large parties to ensure guest satisfaction.  Assists in cultivating and training a professional, upscale F&B service staff to provide knowledgeable, detailed and informative service to a variety of dining guests.  Aids in the continuation of exploring and implementing new opportunities to grow the business, i.e. wine tastings, winemaker events, and other upscale events to be approved by upper management. 

SUPERVISORY RESPONSIBILITIES

Oversees the day-to-day supervision of the front of the house employees of the restaurant in the absence of the manager.  Candidate will hold staff responsible for company and departmental policies and procedures and process appropriate documentation accordingly.

REQUIRED SKILLS AND ABILITIES

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Candidate must be able to manage, train and help with employee issues and will oversee the quality of the employee’s skills as well as the sanitation and area upkeep.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively before groups of customers or employees of the organization.

MATH ABILITY

Ability to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, area, circumference, and volume. Must have the ability to make change and follow cash handling procedures.

REASONING ABILITY

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

Previous Point of Sale experience, preferably with Micros. Intermediate computer skills to include Microsoft Office Outlook, Excel and Word, as well as possess the willingness and ability to learn additional skills as assigned by management.

CERTIFICATES AND LICENSES

Candidate must obtain appropriate licensing as set forth by the PGCB and Presque Isle Downs. 

EDUCATION AND EXPERIENCE

High school diploma or equivalent.  One to two years supervising experience is a must.  Candidate must be able to work flexible hours including weekends and holidays, daylight and evening.  Must have strong knowledge of health and safety standards in a food & beverage operation.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidate must be able to sit, walk, and stand for extended periods of time.  Candidate is frequently required to reach with hands and arms.  Candidate must be able to lift minimally 30 pounds.  Candidate is required to talk and hear.  The vision requirements for this job include close, distance and peripheral vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is generally low but may be loud certain days of the week and during special events.  There is smoking in the casino, and therefore the employee may be exposed to cigarette smoke during egress from restaurant.