Title:  Promotions Coordinator

JOB SUMMARY

Under direct supervision of the Marketing Manager, creates and implements strategy to bring guests to the property. Ensure compliance of promotions with Minimum Internal Control Standards (MICS) and Compact. Maintains confidentiality of all privileged information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Assists the Marketing Manager in developing, coordinating, & implementing promotions & special events for the Rose Gaming Resort. 
•    Investigates and implements new and exciting promotions and special events.
•    Handles logistics and planning of on-site and off-site events, including staffing/volunteer scheduling resources, communication of details to all departments, creation of signage and invitations, etc.
•    Maintains tasks, timeliness, and calendars schedules for upcoming promotions, special events, and direct mail events.
•    Leads promotional activities and works closely with support teams to ensure the correct information is being shared with the public and Team Members for events and promotions.
•    Communicates with applicable departments when coordinating special events and promotions.
•    Responsible for proofing all creative work orders related to the promotional event to ensure information is correct in a timely manner.
•    Gathers post-event information to prepare summary reports, analyzing the data to make recommendations to management for future planning. 
•    Report on the effectiveness and profitability of all special events and promotions in a timely manner.
•    Establishes and maintains vendor relationships when coordinating, promoting, and producing on-site promotions and special events. 
•    Set- p and execute promotional events and giveaways.
•    Performs gaming floor announcements over a microphone system
•    Works with Marketing Manager and Purchasing to investigate, source, and purchase all supplies and materials for all special events and promotions.
•    Maintains prize and reward inventory as related to events and promotions. 
•    Responsible for developing employee and public communication materials for all promotions and special events and promotional rules.
•    Performs preventive maintenance and troubleshooting on gaming floor kiosks. Monitors and orders kiosk supplies.
•    Creates and reviews tag codes, promotional ID’s, and prize IDs for all promotions in the Players Club and associated systems, such as kiosks. 
•    Promotes positive guest relations through prompt, courteous, and efficient service.
•    Ensures an open and welcoming atmosphere that promotes skill enhancement. 
•    Greet guests, maintain a friendly and inviting atmosphere, & promotes positive guest relations through prompt, courteous, and efficient service.
•    Assists Gaming Hosts in servicing guests by communicating comp requests and issuing player cards as well as performing general account servicing.
•    Assists and participates in marketing functions as required.
•    Perform other duties as needed or assigned.

REQUIRED SKILLS AND ABILITIES

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
•    Attend required training sessions offered by the Company. 
•    Obtain and retain required license(s).
o    Certificates, Licenses, and Registrations: Virginia Racing Commission License
o    Valid Driver’s License with a minimum of three (3) years’ good driving experience.
•    Perform the duties described in compliance with local laws and regulations.
•    Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
•    Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department. 
•    Have knowledge of the Property’s programs to address problem gaming.
•    Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION AND EXPERIENCE

•    Ability to work in a fast-paced environment while maintaining excellent guest service
•    Ability to emphasize and embody the company mission to provide above and beyond satisfactory experiences
•    Ability to effectively present information in one-on-one and small group situations usually customers and other Team Members of the organization
•    Demonstrated understanding of all facets of gaming events and promotions
•    Strong skills in Microsoft applications and other necessary computer applications.
•    Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents.
•    Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
•    Protect the Company’s value by keeping information confidential.
•    Perform assigned tasks under frequent supervision. Follow written and verbal instructions.
•    Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
•    See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
•    Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
•    Willing to update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.

EDUCATION, TRAINING, AND EXPERIENCE:
•    High School Diploma or General Education Degree (GED) equivalent, required.
•    Associate’s degree in marketing, Public Relations, or related field, preferred.
•    Two (2) years’ Communications, Advertising, or Casino Promotions experience, required.’
•    A combination of education and experience may be considered.
•    Must obtain valid Virginia Racing Commission License
•    Valid Driver’s License required

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The Team Member may also be required to lift, push, and pull up to 50lbs.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The Team Member is required to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines. The Team Member may be required to work long hours, including nights, weekends, and holidays. The Team Member may travel locally, or between properties as needed