Title:  Manager, Player Development

JOB SUMMARY

The Player Development Manager is responsible for leading and supporting all gaming marketing initiatives that drive incremental gaming revenue. This role oversees the full scope of the Gaming Host team’s operations, including player development and recruitment, event planning and execution, guest relationship management, and performance tracking.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with the Senior Director of Marketing to develop and execute comprehensive player development and gaming marketing strategies.
• Contribute to the creation and implementation of marketing plans that drive player engagement and gaming revenue growth.
• Coach and develop the Gaming Host team to enhance performance, strengthen guest relationships, and elevate the effectiveness of the player development program.
• Lead the Host team in planning and executing VIP events in collaboration with the Marketing Team.
• Oversee all aspects of Player Development operations, including hiring, training, scheduling, performance management, and corrective action in alignment with company policies.
• Assist in developing annual marketing business plans focused on Player Development to identify revenue opportunities and outline programs that support departmental goals.
• Monitor and evaluate the financial impact of comp decisions, manual free play, and food comp issuance; analyze cost and revenue reports to identify trends and recommend improvements.
• Cultivate and maintain strong relationships with high-value gaming guests while proactively marketing to new potential premium players.
• Ensure full compliance with all regulatory, departmental, and company policies, while demonstrating and promoting the organization’s values, ethics, and objectives.
• Perform other duties as assigned, maintaining a broad understanding of overall Marketing goals and objectives established by The Rose Gaming Resort Management.

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REQUIRED SKILLS AND ABILITIES

• Proven leadership experience in managing Player Development and Host teams to ensure operational excellence.
• Strong public relations skills with a commitment to delivering exceptional guest service.
• Ability to build and maintain effective working relationships with team members, guests, and external partners.
• Demonstrated leadership in fostering teamwork, positive morale, motivation, and open communication across the department.
• Accountable and proactive, with a strong sense of ownership for achieving departmental goals and overall performance
• Attention to detail and accuracy

• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs
• Thorough understanding of gaming and fiscal management

EDUCATION AND EXPERIENCE

• Bachelor’s Degree in Business Administration, Marketing, or related field
• Three to four years of experience in Marketing or related field

• Exceptional verbal and written communication skills.
• Minimum of three (3) years of supervisory or managerial experience, preferably within Gaming and/or Player Development.
• One (1) to three (3) years of experience managing structured Player Development incentive programs and/or developing and maintaining revenue goals preferred.
• Proficiency in Microsoft Office applications.
• Demonstrated leadership ability with a strong focus on achieving results.
• Must be able to obtain and maintain a valid Gaming/Racing License.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• • While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
  • The employee may be required to lift and/or move up to 25 pounds.
  • The employee may be required to work long hours, including nights, weekends, and holidays.
  • The noise level in the work environment is usually moderate to loud.
  • The employee may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 50lbs.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulation throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.