Title:  F&B Operations Manager

JOB SUMMARY

The F&B Operations Manager is responsible for directing all food and beverage operations at the property, encompassing both dining and beverage service areas. This role ensures exceptional guest experience, operational efficiency, and compliance with all applicable laws and standards. The position manages front-of-house service teams, oversees beverage operations, monitors financial performance, and supports strategic initiatives to drive growth and profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•    Oversee the day-to-day operations of all assigned F&B outlets, including dining and beverage service areas.
•    Assign and delegate duties to F&B Supervisors and Sous Chef to ensure operational goals are met.
•    Maintain budgeted labor and staffing levels while ensuring excellent coverage and service.
•    Collaborate with the culinary team to ensure recipes are followed, menus are accurate, and POS systems are updated.
•    Lead beverage program operations, including training on drink recipes, maintaining service standards, and monitoring quality.
•    Monitor and maintain ordering and inventory levels for food and beverage, ensuring accurate records and cost controls.
•    Analyze sales, labor, and cost data to identify trends and develop action plans for improvement.
•    Ensure compliance with all health department standards, gaming laws, and alcohol service regulations.
•    Engage regularly with guests to assess satisfaction and address service concerns promptly.
•    Support marketing and promotional efforts for the F&B outlet to drive traffic and revenue.
•    Maintain strong working relationships with team members, other departments, and vendors.
•    Responsible for specifications and quality of all food products. 
•    Assist department leaders with creating, implementing, and monitoring action plans and new sales programs to maximize revenue and minimize costs to ensure that budgetary goals are met.
•    Develop, implement, and maintain new Food and Beverage offers. 
•    Oversee menu development to ensure maximum quality, appropriate pricing, and cost of sales.
•    Develop and enforce department SOPs and operational standards.
•    Review staffing levels and approve scheduling to ensure adequate coverage within budget guidelines.
•    Ensure the service culture is present in every guest interaction through training, coaching, and accountability.
•    Recruit, hire, train, and develop team members, providing regular coaching and performance feedback.
•    Participate in departmental budgeting, forecasting, and variance analysis to support operational and financial performance.
•    Monitor departmental expenses and oversee ordering and inventory for operational and kitchen supplies.
•    Engage regularly with guests to assess satisfaction and promptly address concerns.
•    Collaborate with other departments to ensure smooth operations during promotions, events, and peak business periods.
•    Analyze operational performance metrics and implement process improvements to increase efficiency.
•    Serve as a liaison with regulatory agencies during inspections and audits.
•    Ensure the safety and security of team members and guests.
•    Adherence to state gaming regulations.
•    Be available for on-call response, including nights, weekends, and holidays.
•    Perform other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

•    Leads with a visible, hands-on presence in outlets and beverage service areas.
•    Maintains confidentiality, integrity, and professionalism at all times.
•    Demonstrates strong leadership, organization, and problem-solving skills.
•    Maintains professional relationships with all personnel and guests.
•    Possesses knowledge of menu and beverage program development, labor management, and cost controls.

EDUCATION AND EXPERIENCE

•    Minimum of two years’ high-volume restaurant or beverage operations management experience.
•    Two or more years’ experience managing multiple outlets or teams.
•    Wine, beer, and liquor knowledge required.
•    Bachelor’s degree in Hospitality or related field preferred.
•    Ability to obtain and maintain a valid Kentucky gaming/racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and the functioning of machines.