Title:  Shift Supervisor, Slot-Ex

JOB SUMMARY

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests.  This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication. 
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor and clearly articulating expectations. 
• Conducts interviews with employee candidates.
• Recommends, documents, and issues discipline.
• Responsible for supervision, evaluation and training of staff.
• Ensures compliance with State Lottery Regulations, Internal Controls and company Policies & Procedures.
• Supervises staff and slot areas; re-assigns shift work schedules and Slot Attendants when necessary.
• Responsible for understanding all available slot floor system reports, game information and knowledge of the player tracking system to investigate and resolve guest complaints.
• Knowledgeable and actively promotes Marketing events by communicating necessary information to floor personnel; available to assist marketing personnel when necessary.
• Promotes outstanding customer relations.
• Promotes honesty and trust among the team.
• Performs all other duties as assigned.                                                                                                                  

REQUIRED SKILLS AND ABILITIES

• One (1) to Three (3) years experience in gaming operations
• Strong computer skills, proficient in Microsoft Office products.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent Required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to lift, push, or pull up to (50) lbs in weight without difficulty, repeatedly.
• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.