Title:  Director Slot Operations

JOB SUMMARY

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests.  This is a full time, year around position with an excellent compensation package. This includes medical, paid sick time, paid vacation time, paid personal time, holiday pay and 401k options. If you possess the desire to work for a great company, then we would love to have you!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for all operations, technical and administrative duties involving the Slot Department—including policies and ensuring compliance.
• Develops, implements and monitors a Slot Department budget. Understanding and documenting reports monthly as to any variances.
• Develops and structures department operational goals and objectives, enforces organizational policies and procedures.
• Maintains on-line records of all slot machines, determines slot machine mix, pays out percentage and locations to maximize slot revenues.
• Works closely with Marketing Department in the establishment of slot promotions programs which are unique, exciting and revenue, profit generating—including  developing strategies to expand guest attendance.
• Identifies training needs and contracts with service providers and internal resources to provide staff development opportunities for current employees and Ocean Downs Casino.
• Establishes internal operating procedures with Surveillance and Security departments and any additional safeguards as necessary to protect assets, guests, team members and Ocean Downs.
• Establish outstanding customer relations with guests.
• Adheres to Title 31 procedures.
• Establishes and maintains an effective business relationship with vendors.
• Recommends slot format and prize payment adjust performance to competition.
• Responsible for supervision, evaluation and training of staff. Including standard operation procedures, team member documentation, coaching , mentorship, new technology development.
• Recommends proper staffing levels and approves scheduling of slot operation personnel on all shifts.
• Understands and adheres to the collective bargaining agreement.
• Ensures compliance with State Lottery Regulations, Internal Controls and company Policies & Procedures.
• Monitors game performance to maximize win per unit. 
• Responsible for understanding all available slot floor system reports, game information; knowledge of the player tracking system to investigate and resolve guest and employee complaints.
• Responsible for efficient operation and repair of all peripheral equipment and gaming equipment as is applicable within Slot and Finance Department.
• Responsible for slot repair shop and for proper maintenance of all shop components; determines stock requirements for machine parts and requisitions needed materials.
• Promotes outstanding customer relations.
• Promotes honesty and trust amongst the team.
• Performs all other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Five (5) to Seven (7) years Casino Slot Operations including Slot Technical experience.
• Strong computer skills, proficient in Microsoft Office products.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to work in a fast-paced environment and effectively communicate with guests, co-workers and management.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees

EDUCATION AND EXPERIENCE

High School Diploma or Equivalent Required.  Certificate from College or Technical School Preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• Must be able to lift, push, and pull fifty (50) lbs. without difficulty, repeatedly. 
• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.